Terms of service

These Terms and Conditions govern the use of the Kalmaia Home website and the purchase of products through our store. By accessing the site or placing an order, you agree to the terms outlined below. These terms are written to reflect how we actually operate our business and interact with customers.

1. Use of Website
The website is intended for personal, non-commercial use. You agree not to misuse the site, interfere with its operation, or attempt to access restricted areas without authorization.

2. Eligibility to Purchase
By placing an order, you confirm that you are legally able to enter into a binding agreement and that the information you provide is accurate.

3. Product Information
We present product descriptions, images, and specifications based on actual items. Minor variations in color or texture may occur due to lighting, display settings, or manufacturing differences.

4. Pricing
All prices are listed in U.S. Dollars (USD). We aim to keep pricing accurate, but errors may occur. If a pricing error is identified after an order is placed, we will contact you before proceeding.

5. Order Acceptance
Submitting an order does not automatically guarantee acceptance. Orders are confirmed only after payment is completed and the order is reviewed for processing.

6. Order Cancellation
Orders may be canceled before they are processed or shipped. Once an order has entered the shipping stage, cancellation may no longer be possible.

7. Payment Responsibility
You are responsible for ensuring that your payment method is valid and has sufficient funds. Failed or declined payments will result in the order not being processed.

8. Shipping Process
Orders are processed and shipped according to our Shipping Policy. Delivery times are estimates and may vary depending on logistics conditions.

9. Delivery Address Accuracy
Customers are responsible for providing a complete and correct shipping address. We are not responsible for delays or losses caused by incorrect address information.

10. Risk of Loss
Once an order has been handed over to the carrier, responsibility transfers according to the shipping process. If issues arise during transit, we will assist based on available tracking and carrier information.

11. Returns and Exchanges
Returns and exchanges are handled according to our Refund Policy. Items must meet the stated conditions to be eligible.

12. Refusal of Returns
We reserve the right to refuse returns that do not meet the required conditions, including items that show signs of use or damage not caused during delivery.

13. Intellectual Property
All content on this website, including images, text, and design elements, belongs to Kalmaia Home or is used with permission. It may not be copied or used without authorization.

14. Prohibited Conduct
You agree not to use the website for unlawful activities, including fraud, unauthorized transactions, or attempts to disrupt the platform.

15. Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.

16. Communication
By placing an order or contacting us, you agree that we may communicate with you regarding your order or inquiry via email or other provided contact details.

17. Limitation of Liability
We are not liable for indirect or incidental damages arising from the use of our website or products, except where required by applicable law.

18. Product Use Responsibility
Customers are responsible for using products as intended. We are not responsible for issues resulting from improper use or handling after delivery.

19. Service Availability
We aim to keep the website available at all times, but access may be interrupted due to maintenance, updates, or technical issues.

20. Policy Updates
We may update these Terms and Conditions as our operations or legal requirements change. The updated version will be posted on this page.

21. Compliance with Laws
Users agree to comply with all applicable laws and regulations when using our website and purchasing products.

22. Dispute Handling
If a dispute arises, we encourage customers to contact us first so we can review the situation and attempt to resolve it based on the order details.

23. Termination of Use
We reserve the right to limit or terminate access to the website for users who violate these terms or misuse the platform.

24. Entire Agreement
These Terms and Conditions, together with our other policies, represent the full agreement between you and Kalmaia Home regarding use of the website and purchases.

Contact Information

If you have questions about these Terms and Conditions, you can contact us:

Store Name: Kalmaia Home
Company Name: Huzhou Kalmaia Textile Co., Ltd.
Email: service@kalmaiahome.com
Phone: +1 (408) 605-9266
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We review inquiries based on actual situations and aim to provide clear, direct responses.